Address
304 North Cardinal St.
Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
ICAA SERVICES
Delivered through Licensed Hubs and Certified Advisors
Product & Administration Support Services
Customization & Integration Support
• Workflow Mapping Workshops
• Workflow Customization
• Template Creation
• MCP Server System Integration Projects
• RAG Data Access Project
• AI Agent Development
Training
• Role Based Training Sessions
• Train the Trainer Programs
• AI in the Loop Coaching
• Training Material Development
Ongoing Operational Support
• Level 1 Help Desk Services
• Client KPI Tracking
• User Management Support
Compliance & Data Security Oversight
• FERPA & State Reporting Alignment
• Audit Preparation Support
• Data Governance Guidance
Managerial Consultation Services
• Strategic Operations & AI Roadmap
• Organizational Readiness Checkup
• Leadership Briefing & Coaching
• Communications & Messaging Support
• Peer Networking & Reference Conversations
• Business Process Review & Redesign
• Cross Functional Prioritization Workshop
• Change Management & Stakeholder Alignment
• Budget & ROI Justification Support
• Implementation Oversight
• Metrics, KPIs & Dashboard Input
• Policy & Governance for AI, Data & Privacy
• Risk Management & Compliance Alignment
• Union & Labor Collaboration Strategies
• RFP/RFQ & Procurement Advisory
• Funding & Grant Alignment Strategy
• Early Warning & Student Support Advising
• Post Implementation Review
• Vendor Ecosystem & Integration Guidance
• Succession Planning & Capacity Building